Frequently Asked Questions

Everything you need to know about shopping with Go Good

What are your shipping rates and delivery times?

We offer free standard shipping on all orders over $50. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout for an additional fee.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging. Simply visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

Go Good accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I track my order once it has shipped?

Once your order is processed, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

Are your products sustainably sourced?

At Go Good, we prioritize ethical sourcing and sustainability. We partner with vetted suppliers who meet high environmental and labor standards to ensure our products are both high-quality and responsible.

What should I do if my order arrives damaged?

We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and a photo of the damage, and we will send a replacement immediately.